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Images and avatars are blurry or fail to load on the web app

(#857) Bug Fixed media
by RexSystem edited originally by @Typ0Codes on GitHub

Observed behaviour

Images are blurry on computer browser version, all images, not an issue of settings Images include profile pictures server icons photos video thumbnails etc etc my freind (Who i am making this bug report for as she does not have github) can send images and we can see them but she cannot see even her own images she has tested brave and chrome and neither work.

Reproduction steps

Open the browser version. view any image it is blurry

Build information

Canary Web 2026.920.41305, Windows NT 10.0 (x64), Chrome 152.0.0.0, Locale en-US

Platform

Web

Evidence

image image image image image
  • 655443935-5274c75b-5cec-42f4-9dbe-de5bda2c1926.png

    655443935-5274c75b-5cec-42f4-9dbe-de5bda2c1926.png

    540×715 | 161 kB

  • 655444005-30628f59-34b4-4125-9346-bbdf40f5d634.png

    655444005-30628f59-34b4-4125-9346-bbdf40f5d634.png

    565×362 | 72 kB

  • 655444113-eefc9012-88a6-4917-8bb0-76d6e89afad2.png

    655444113-eefc9012-88a6-4917-8bb0-76d6e89afad2.png

    297×420 | 19 kB

  • 655444164-b9156473-54c1-491d-a796-fcb57d4eb54a.png

    655444164-b9156473-54c1-491d-a796-fcb57d4eb54a.png

    776×391 | 111 kB

  • 655444175-e9a809ee-f582-4167-b59c-98f26222e410.png

    655444175-e9a809ee-f582-4167-b59c-98f26222e410.png

    1113×342 | 17 kB

6 comments

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Comment by @Typ0Codes
RexSystem 1 vote originally by @Typ0Codes on GitHub OP
when she tries to open the linked images in another tab it gives her this image
  • 659883346-e3e8bc13-c3e2-4e5c-b6d3-6eeae4c1b5f3.png

    659883346-e3e8bc13-c3e2-4e5c-b6d3-6eeae4c1b5f3.png

    787×379 | 27 kB

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Comment by @Typ0Codes
RexSystem 1 vote originally by @Typ0Codes on GitHub OP
Is this still happening?
As of last night yes
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Comment by @Typ0Codes
RexSystem 1 vote originally by @Typ0Codes on GitHub OP
> > Is this still happening? > > > As of last night yes Try using https://1.1.1.1/ or changing DNS and see if it solves it.
she tried going to 1.1.1.1 and got the same error image i think her internet setting might be weird i have no clue
  • 661690377-c1abd221-3e6c-49ba-b7e8-3ceb7dc429f0.png

    661690377-c1abd221-3e6c-49ba-b7e8-3ceb7dc429f0.png

    924×364 | 28 kB

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Comment by Hampus
HampusStaff 1 vote originally by @hampus-fluxer on GitHub
This is indeed an issue with the DNS settings on the impacted user's computer. Please see if they can try another browser or network connection or device and figure out how to change the DNS to e.g. 1.1.1.1. Also see if there are any pending updates to the computer and whether simply restarting would help. If issues persist, please email support@fluxer.com. Thanks!
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