Endless loading screen with WebSocket 4000 "Failed to start session" error

(#512) Bug Fixed infra

Thread

Comment by @Seagull-4auKa
RexSystem 1 vote originally by @Seagull-4auKa on GitHub
Same issue here I can confirm I’m experiencing exactly the same problem.

Description

  • After successful authentication, the app gets stuck on infinite loading
  • WebSocket repeatedly reconnects
  • Error in console:
    [Gateway] [Warn] WebSocket closed [4000]
    Failed to start session
    

Important observations

  • ❗ Happens only with one specific account
  • ✅ Other accounts work perfectly in the same environment
  • ❗ Reproduces everywhere:
  • Browser (normal + incognito)
  • Native desktop app
  • Mobile device
  • ❗ Reproduces across different networks (with/without VPN)

What I tried

  • Clearing all browser data (cookies, localStorage, etc.)
  • Incognito mode
  • Different browsers/devices
  • Different networks
Nothing helped.

Additional notes

  • Issue seems account-related rather than client/network related
  • Looks like a broken session or invalid server-side state during gateway initialization
image
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    578615403-3665836b-3063-4b7d-9c53-ca3fa9c55ce1.png

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